At Boskwood Designs, we take pride in the craftsmanship and quality of our handcrafted woodwork. We strive to ensure that each piece is carefully made to meet your expectations. However, we understand that sometimes issues may arise, and we want to make sure you are completely satisfied with your purchase. This Return Policy outlines the guidelines for returning products purchased from Boskwood Designs.
Eligibility for Returns:
- Only items purchased directly from Boskwood Designs are eligible for return.
- Custom-made or personalized items cannot be returned unless they arrive damaged or defective.
- A contextual error at the fault of Boskwood Designs is considered to be a defect.
Return Timeframe:
- You have 30 days from the date of delivery to initiate a return.
- After this timeframe, unfortunately, we cannot accept any returns.
Conditions for Returns:
- The item must be in its original condition.
- All original packaging, accessories, and documentation should be included.
- The item must be securely repackaged to avoid damage during return shipping.
Return Process:
- To initiate a return, please contact our customer service team at [email protected] within the specified return timeframe.
- Our customer service representative will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Clearly write the RMA number on the outside of the package when returning the item.
Return Shipping:
- Customers are responsible for the cost of return shipping, unless the item is being returned due to damage or defect.
- We recommend using a reputable shipping service with tracking and insurance to ensure the safe return of the item.
- We are not responsible for any damage or loss that occurs during return shipping.
Inspection and Refund:
- Once we receive the returned item, our team will inspect it for any damage.
- If the item is in its original condition and meets our return criteria, a refund will be issued to the original payment method within 72 hours.
- If the returned item does not meet the return criteria, we reserve the right to refuse the return or deduct a restocking fee from the refund amount.
Damaged or Defective Items:
- In the event that your item arrives damaged or defective, please contact us immediately upon receipt.
- Provide detailed information and photographs of the damage or defect to our customer service team.
- We will work with you to resolve the issue promptly, which may include a replacement, repair, or refund.
Non-Refundable Items:
Certain items are non-refundable, especially the custom-made or personalized items (unless damaged or defective) and items that have been damaged or altered by the customer.
Please note that this Return Policy applies to purchases made directly from Boskwood Designs. If you purchased our products through a third-party retailer, please refer to their respective return policies.
We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at [email protected]. We value your satisfaction and will do our best to assist you.
Thank you for choosing Boskwood Designs for your handcrafted woodwork needs!
Boskwood Designs, LLC